Educating the Public on Evidence-based methods for improving inter-group civility.

Increasing Reconciliation through the Acceptance of Apologies by one’s own group

Human beings are incredibly social animals, being one of the few species that cooperates in groups of thousands, and the only one that cooperates amongst individuals that don’t share the same genes, unlike bees or ants that breed with a queen.  Our ultra-sociality leads us to interesting behaviors where we follow the leads of others as in these social influence videos.

Social influence operates in the realm of reconciliation as well, as evidenced by this recent paper published in the Journal of Experimental Psychology by Fiona Barlow and colleagues.  In this study, the novel way that social influence was used was to get members of a perpetrator group (non-Aboriginal Australians) to be more willing to reconcile by having members of a group apologize and then having other members of that same group (as opposed to the aggrieved other group) accept the apology.

From the article:

There is an implicit assumption that perpetrators’ moral image restoration following an intergroup apology depends on absolution from victims. In this paper we examine whether perpetrators can in fact look to other ingroup members for moral pardon. In Studies 1 and 4, Australians read an apology to Indian people for a series of assaults on Indian nationals in Australia. In Studies 2 and 3, non-Aboriginal Australians were provided with apologies offered on their behalf to Aboriginal Australians. In each study participants were told that other perpetrator group members had either accepted or rejected the apology. In line with predictions, when perpetrator group members heard that fellow perpetrators accepted an apology made to victims they felt morally restored, and consequently were more willing to reconcile. Effects were largely unqualified by apology quality (Studies 2–4), and held in the face of victim group apology rejection (Studies 3–4). We demonstrate that perpetrator group members can effectively gain moral redemption by accepting their own apologies, even qualified ones that have proved insufficient to victim groups.

How can readers of this site use this research?  As has been found in other research areas, seeing information that implies that relationships between groups are being improved, even in a somewhat illogical way, leads to the reality of relationships between groups being improved.  In this way, information about how divided and in-conflict any two groups are leads to a self-fulfilling prophecy as does information on how united and/or related two groups are.  Given that most groups have a mixture of this information available, it would seem useful to emphasize the later when one wants to increase the chances of reconcilliation and bridge moral divisions.

- Ravi Iyer

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On Trust, Conversation, & Relationships from the Institute for American Values’ David Blankenhorn

CivilPolitics’ mission is to educate the public on evidence-based methods for improving inter-group dialogue, with evidence defined broadly to include academic studiesempirical studies of community interventions, and also the practical wisdom learned by organizations that are bringing people together in the community.  As part of this last area of evidence, we are asking our partners in the community to answer a set of semi-standardized questions designed to help us learn the common themes that run through successful community work.  If you would like to have your organizations’ work profiled, please do contact us and/or fill out this form.  This is the sixth post in the series that details the experiences of David Blankenhorn, who is President of the Institute for American Values, which recently launched its Better Angels initiative, and which has been bringing people together across partisan divides for decades.

What is your group’s history in terms of getting involved with improving community relationships?

Almost all think tanks focus either on the activity of government or the needs of individuals. IAV is distinctive in that we focus on civil society – those relationships and associations that exist in between the government and the individual. While often overlooked by both think tanks and policy makers, civil society is a big thing. From families to Little League to church socials to community service projects, the relationships and institutions of civil society take up most of our time and fill up most of our lives. This sphere of society is a primary incubator of our cultural values. In the 1980s and 1990s, we brought together liberals and conservatives to help reframe the conventional wisdom about the two-parent home, the importance of fathers, and the role of marriage. In the 2000s, we brought together American scholars and scholars from the Arab and Muslim world for sustained engagements on international civil society. We worked to give voice to those who had previously been voiceless, such as children of divorce and donor-conceived persons. And we brought together diverse scholars for a fresh investigation of thrift, which is the ethic of wise use. And in the 2010s, we are equipping up to eight millions Americans to become depolarizers in their communities and networks and make an enduring impact on American government and society in favor of nonpolar principles and practices.

What specific programs/events/curriculum do you run? Briefly describe what it is you do.

Better Angels is not one organization, but rather a diverse group of leaders and co-sponsoring organizations working together to create a social movement. The three components of Better Angels are (1) scholarly research, (2) public argument, and (3) community organizing.

What We’ll Do: Years 1-3

In the area of public argument: annual reports to the nation, community presentations, articles and op-eds, media interviews, and a podcast series and other website-based and social media communications.

In the area of scholarly research: establishing the nation’s Leading Depolarization Indicators, contributing to the initiative’s educational and training curricula, convening interdisciplinary scholarly consultations on depolarization, publishing timely scholarly articles and reports, and evaluating the Better Angels initiative.

In the area of community organizing: recruiting and involving Better Angels affiliates, holding annual national conferences, creating, testing, and launching a national training program on nonpolar principles and practices, and helping to start new local initiatives for depolarization.

What has worked well in your programs/events? If someone else wanted to replicate your programs, what specific advice would you give them as far as things to do to replicate your successes?

We seek to be the change we want to make in the world, and our public conversation series models this.  Also, by partnering with grassroots organizations we are able to greatly increase the impact of our work.

What have you tried in your progams/events that has NOT worked well? If someone else wanted to replicate your programs, what advice would you give them as far as things to AVOID doing?

Stay true to mission and avoid mission creep.

Among the ideas listed on CivilPolitics’ website, based on psychological research, that have been suggested as ways to reduce intergroup divisions. Which of these ideas are reflected in the work you do?  

Providing Information on Common Goals/Threats, Reducing the Perception of “Zero-Sum” competition, (any win for one side = a loss for the other side), Showing Examples of Positive Relationships , Reducing the Perceived Differences Between Groups, Showing Examples of Cross-Group, Unexpected Agreement or Disagreement

Just as our topic is distinctive, so too is the way we approach our topic. Put simply, we aim to end the culture wars. Ending the culture wars does not mean putting an end to disagreements. Nor does it, or should it, mean splitting every issue down the middle. But it does mean putting an end to the paradigm of polarization that today so completely dominates, and so harmfully distorts, our entire public conversation.

That’s why we never call ourselves “liberal” or “conservative.” Why we focus so relentlessly on scholarly excellence aimed at reframing core issues. Why we insist on being interdisciplinary, bringing together scholars from across the human and natural sciences. Why we so often form diverse groups of scholars who work together over time, aiming for a fresh approach. Why we give such high priority to conversation and engagement. And why our signature product is the jointly authored public appeal or report.

What might you add to these ideas?

Patience and active listening to the other; the building of trust in relationships — when we wrote a public letter in 2001 to our counterparts in the Muslim and Arabic world (entitled, “What We Are Fighting For: A Letter from America”), they wrote us back in a public letter, surprised at having been addressed in a conversation. These letters were highly publicized in the Arabic world and in the Middle East and this led to the creation of our Shared Values project. The first year of the project was spent convincing the other side that we were trustworthy. It was only through patience and active listening of the other that we were able to accomplish this.

Where can others learn more about what you do?

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Diversity in political opinion leads to better policy

Both in my academic and industry work, I work a lot on crowdsourcing answers, as multiple sources of information are inevitably going to lead to better conclusions.   The key to good crowdsourcing is not the volume of people, but the diversity of people in any dataset (e.g. this paper).  David Blankenhorn, of the Better Angels initiative, applies this same logic to improving policy through diversity of political thought.

From the article:

“Diversity,” like so much else these days, divides us….diversity, properly understood, might be our last best hope of repairing our broken politics and depolarizing our society. Consider three factual propositions.

Diverse groups make better decisions. If you’re an investor seeking an accurate prediction of next year’s inflation rate, should you go with your own best analysis, depend on a famous expert whose judgment you trust, or put your faith in the mathematical average of 50 predictions made by experts holding widely divergent views on inflation? Research suggests that the third strategy is consistently more likely to produce the most accurate prediction. Diverse groups are smart.

Like-minded groups make us individually dumber. I like to imagine that my political opinions come from evaluating evidence and sorting through facts, but I’ve learned from the research that it just ain’t so. Like you and nearly everyone, my political stances are largely shaped by ordinary human needs to belong, to maintain cherished relationships, and to protect or try to enhance my status within the groups that matter to me.


Groups shaping our political views have become less diverse. Both of our main political parties increasingly consist of like-minded people. It’s hard today to find a liberal Republican or a conservative Democrat. Our residential communities are also increasingly politically like-minded. In 1976, about one in four Americans lived in a county in which presidential candidate won by a landslide. Today that number is one in two. Increasingly, the news sources we use today tell us only what we already think. Finally, friendship circles today are increasingly politically defined, with liberals befriending other liberals and conservatives rarely inviting a liberal to lunch. (Where would they go — Cracker Barrel or Au Bon Pain?) So many of us today are nearly fully enveloped in political similarity. The main results are dumbed-down thinking and increasing polarization.

Creating a more civil political environment is not just beneficial for our relationships in our communities…it also leads to better, smarter policy.

- Ravi Iyer


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Israeli Restaurant Hummus Bar shows a path forward to peace

Sometimes it seems like it is only the extremists seeking to pull people further apart that make news, so it was heartening to see this story of an Isreali restaurant that gives people a 50% discount if they are seated at a table with both Arabs and Jews sitting together.  In keeping with this site’s perspective that situational, intuitive approaches to bringing people together that put relationships and cooperation first, tend to work better than overly rational approaches, we applaud their efforts as we have seen how similar programs by The Village Square and Living Room Conversations can shift the wind in a community.  Even as people maintain their political views, they can do so without demonizing people with the opposing view.  And enjoy a nice meal at a fair price too, in this case.


From the Times of Israel:

Hummus Bar took an innovative approach to getting Israelis and Arabs together in the midst of over two weeks of near daily terrorist attacks.

“Scared of Arabs? Scared of Jews?” the joint advertised in a Hebrew-languageFacebook post. “By us we don’t have Arabs! But we also don’t have Jews… By us we’ve got human beings!

Manager Kobi Tzafrir said that by the post-lunch rush on Monday, Hummus Bar had already served several tables with both Arabs and Jews, a trend that’s been consistent since the ad went up on Facebook on October 13. He said the idea’s been well received by Arabs and Jews alike, as well as people online from as far afield as Japan who’d heard of the initiative.

Tzafrir said the move was a response to growing intolerance by both Arab and Israeli extremists and was a small step to bring people together.

Please do support this restaurant and people who make similar efforts in your communities.

- Ravi Iyer


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Our goal is to educate the public about social science research on improving inter-group relations across moral divides.